A couple of years ago ConnectWise added the ability for clients to reply to the status emails that ConnectWise sends out. When the client reply's ConnectWise marks that service request as "Client Responded" and sends an email to the tech that was assigned. The problem was that there was no way to see a list of all of the service requests that clients had replied to. The bottom line, is that we would sometimes miss a reply and we would be slow to respond to the client. Not good. One of the ConnectSmart (www.connect-smart.com, is an add-on for ConnectWise)displays shows the number of Client Responded service requests that we have not handled. If the number is anything but ZERO, we need to find that service request and make sure that we handle it.
Last modified on Sunday, 16 May 2010 20:33
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Howard Cunningham
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