I am working a large project for a company; well large for my company anyway. This project is to replace some 8 year old IBM servers and storage array. I call my IBM partner representative and ask if I can get an engineer to meet with the client and help me configure the equipment. To make a long story short, we met with the client, worked up the configuration, discussed and refined the configuration.
As I was working up pricing I realized that I needed some IBM implementation prices. I contact Joe, the IBM rep about IBM labor skus and he told me to contact my distributors and they would give me the prices.
I contacted distributor A and B and asked the same questions of both and included the IBM equipment list. The problem was that this was Monday and I was presenting the proposal on Wednesday so I needed the answers quickly. Keep in mind that we are so small that we do not have a dedicated representative at either distributor.
Distributor A: I had a fairly high level contact so I contacted his office and asked if he could help expedite my request. A couple of hours later I receive an email that contained a quote for only the items that were in the the email. There were no IBM implementation prices. I called the rep and was told that the policy was that I sent in the sku list that all they did was to send a price quote. I said that I did not need pricing for the skus as I could get that information from their website and that what I needed was the IBM implementation skus. That was the last contact I had with distributor A.
Distributor B on the other hand was amazing! I sent the same email, with the equipment list, to Distributor B not expecting much. Was I surprised; in about an hour I got an email back with the implementation prices that I was looking for AND they caught an error in the configuration. I also received a telephone call from the IBM coordinator wanting to help me make sure that I had everything that I needed for this proposal. She asked if I had "registered" this project with IBM; when I mentioned that it in progress, she contacted the IBM inside rep to check on the status. She also worked up revised pricing based on the size of the project without my asking (I did not know to ask).
Last modified on Wednesday, 12 May 2010 22:07
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Howard Cunningham
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5 comments
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Thursday, 29 March 2012 02:56
posted by
Tiffany And Co
In short, Tiffany is the first and last love of every fashionable lady who values style and adores beauty. And the tiffany jewelry replica is also with high quality. http://www.tiffanyonlinestore.org
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Thursday, 29 March 2012 02:56
posted by
Tiffany Jewelry
You will doubtlessly find the perfect gift. http://www.tiffanyjewelryfactory.com
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Thursday, 29 March 2012 02:54
posted by
Tiffany jewellery
Along with the time change, the brand designer in recent years, continue to build fascinating classic jewelry, but also to create trendy and young series, after earlier launch "Tiffany Ring" series after, recently launched "Tiffany Locks" again. http://www.tiffanyandcoweb.com
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Monday, 05 September 2011 15:00
posted by Charles deGaulle
Pas tant que vous avez la merde pour les cerveaux!
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Tuesday, 15 March 2011 02:27
posted by washing machine mould
Je ne pense pas que le processus d'opération de capital va influencer le développement de tout le mouvement
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