We really like the individual attention we get from Macro employees who know our particular system setup

Consistent personnel who know our systems. Available by phone virtually any time. Maybe deliver lunch once a week .

Prompt response when a crisis exists. Highly competent personnel.

Prompt/Cheerful/Efficient. I am very pleased with your service and I can't imagine how you could be better! except maybe to bring donuts.

Prompt Service

Prompt Service. Problems are fixed on the first visit. Offer to do maintenance. Explains service provided. Offers ideas to make things easier, safer, faster. Installs software upgrades that I am not aware of.

Persistence

It is so great. Thank you so much. Matt, by the way is terrific and a real asset to Macro Systems. Thanks to both of you for your persistence in resolving my little dilemma.

Consistent Personnel

I like that you know our systems intimately and provide ideas for solutions before I even need to think about it. I like that when I have an issue it gets handled correctly and quickly. The broad range of knowledge on IT and other issues like phones, etc. When I let you know something is urgent, it is treated as such. I am consulted when I need to be in on things and not consulted when I don't need to be consulted - hard to define - but the balance is great!