3 Warning Signs about Your IT Support

Many (and hopefully most) businesses have a concrete view of the role that their IT plays in operations: cost center, money pit, necessary evil.

Something we’ve realized, however, is that these impressions are simply warning signs that a business’ technology strategy and approach need some attention. Listed below are three warning signs that might be all too familiar to you, and what can be done to change course and help turn your IT into a contributing part of your overall productivity.

If These Seem Familiar, Your IT Approach Needs to Shift

“I want to do more, but all these problems keep getting in the way!”

Your business’ IT has a very specific role to play: ensure your business can work productively and profitably. Alas, it can’t fulfill that role if you are constantly playing catch-up with problems and errors. By adjusting your support efforts to be more proactive, you can be less reactive to troubles as they arise and avoid more lasting consequences.

“I want to do more, but there’s only so much I can do with this stuff.”

If your business’ IT isn’t suited to the job you need it to do, you’re starting in a bad place. While it is said that a poor craftsman blames their tools, it is essential to acknowledge that not having the necessary resources to achieve success will be a significant hurdle, which is beyond the control of your team and limits their responsibility. IT that doesn’t contribute to your success can actively be a detriment to your productivity and profitability.

“I want to do more, but I’m just so tired of dealing with all the tech issues.”

Any business’ IT can swiftly exasperate users if it is inconsistent and turns them off from using it. So, if your team has openly expressed their frustration with the tools they rely on or—worse—actively avoid using them, it’s a sign that their time and your business’ money aren’t generating the returns you want and need them to. If your tech is doing anything other than advancing your business, there’s an issue that must be addressed.

How IT Can Help Enhance Your Business and Its Strategy

So, how does one shift their IT approach?

In a word, strategically. First, you need to change your perspective of your information technology from that of a business expense to that of an investment in your future success. One way to make this far easier is to partner with a technology expert and resource, like our team at Macro Systems.

Doing so offers an assortment of advantages, like:

• Enhanced Efficiency - We can help streamline your work processes through optimization and automation
• Improved Customer Experience - We’ll put the tools in place that allow you to improve
• New Revenue Streams - We’ll deliver tools that offer innovative new ways to capitalize on your efforts
• Boosted Security - We’ll help prevent expensive breaches, protecting your assets and reputation alike 

It’s imperative that your IT and your business goals are in lockstep in order to encourage your growth and success, and Macro Systems is here to help. Reach out to us at 703-359-9211 to get started.