Macro Systems Blog

With technological advancements, challenges arise, and technical problems inevitably occur. This is where an IT help desk comes into play. Listed below: how an IT help desk operates and why it is a valuable asset for any business.

Businesses use all kinds of sayings to try to draw in customers. One of the core selling points of managed IT services is that “it pays for itself”. This is more than just marketing. The multiple services that make up managed IT services all help a business save time and money, but when added together, it can really help the bottom line of a business more than most services they can use. In this week’s blog we thought we would go through the core elements of a managed IT services agreement to show how it really does pay for itself. 

Cloud computing has been touted as one of the most innovative and important technologies for smaller businesses as they look to compete with larger companies. How it makes this possible is by offering dynamic computing environments that can help bring these smaller businesses into the information age without saddling them with massive infrastructure costs while doing so. That’s not to say that the cloud is cheap by any means, and this month we will discuss how cloud computing is a great option for nearly any business. 

How does your organization manage its IT? Do you have an in-house team, and how busy are they with all of the hustle and bustle of their everyday duties? Do they have time to address the many challenges and requests made of them? If not, then perhaps you should consider a different model for your IT management. Fortunately, we have just the opportunity for you, and you won’t want to miss out on it.

Even though today's workplace tends to be PC-centric, Apple has had a major impact on technology and computing. It’s undeniable that Apple is pretty consistent with producing sleek, high-end hardware and efficient operating systems. Apple’s former CEO, Steve Jobs, was known to be a visionary and a perfectionist. That’s what makes this story even more bizarre.

Business technology is a helpful tool, there’s no way around it. Unfortunately for businesses, technology has to be replaced every so often. Even if the technology doesn’t break, there are innovations made that can help your business do what you do better. The thing is: Technology does break, so you need to understand how to get the most value out of it when it is working. 

Downtime is a killer for any company. When a business is forced into confronting its technology support deficits, it usually means that they’ve been dealing with too much broken technology and downtime, and the costs associated with it. One way your organization can avoid losing huge chunks of time to broken technology is to add a professional help desk to support your IT administrator. 

Every business depends on productivity, but there are many different forms that productivity can take. The types that every company prefers are the actions that result in improved revenue generation. That’s not to say that all work that is done for your organization isn’t imperative, but the more that can be done to make money, the better off your business will be. Listed below are a look at three ways your business can shift the way they do things with the use of technology. 

How has your company managed its technology in recent years? Depending on the way you have done so, you could be unnecessarily throwing money down the drain when you could instead be reinvesting it into your business. If you are ready to take your operations to the next level, consider changing your approach to your office’s technology management with managed services.

Every expense that your organization takes on requires consideration. When you are looking to keep your company productive, you need to focus on keeping downtime to a minimum. In order to do that you need to have tools that don’t take a lot of work-time maintenance and have professional perspectives available that can help keep operations running when problems with your business’ technology do happen.

We’re all familiar with the old, cliched joke where someone needs to give their technology a good whack in order for it to work right—and by some miracle, it works. The thing is, it isn’t a miracle, and can sometimes be effective. However, this is not a strategy that we would recommend.

It’s not often that something profoundly alters the landscape of business technology management as much as managed services has. When implemented correctly, managed IT services can completely replace the traditional methods of technology management within a business, and it all starts with changing not just your budgeting practices but also your maintenance practices.

A vulnerability was recently discovered that is effectively guaranteed to impact all computer users, from private users to businesses. While this situation will take some time to resolve fully, we want to make sure you know everything that needs to be done to protect yourself from Log4j.

How often do you find yourself in this situation: You're typing on your computer pushing through your day-to-day tasks, and communicating with your employees when suddenly, your computer freezes up, which forces you to perform a hard reset just to get your computer responsive again. Sound familiar? 

When you walk into most new businesses you’d be hard-pressed to think that IT has only been utilized in business for a few decades. Most modern businesses use a variety of workstations to handle scheduling, inventory, procurement, payroll, and a list of other business functions. With that in mind, it stands to reason that keeping that IT working is the only way to efficiently run your business. Listed below is a look at how to keep your IT support costs low while keeping your technology managed properly. 

Businesses have always relied on technology in at least some capacity, whether it’s hosting an email server or platform or using a word processor for various tasks. However, many struggle with technology procurement, management, and maintenance for a variety of reasons. Listed below is a look at what some of these reasons are, as well as how managed services can relieve these pressures to create a better experience for your organization as a whole.

With the world dramatically changing in the past two years, work strategies have changed substantially. Now companies that once were anti-remote work are embracing the strategy. This means that the way they need to manage their IT has to change with the times. Alas, threats also evolve. Hackers and scammers are now doing more to target virtual private networks. 

It can be easy to overlook the importance of technology and its security, especially in industries that are deeply steeped in tradition, regardless of how imperative that security may seem when actually considered. Just consider the modern law firm, where technology, data, and the security of such is paramount.

Companies often struggle with finding talent, and a variety of factors can contribute to this. Some are limited by their geographic location, although this has been made significantly less of a factor thanks to remote technology, whereas others might be limited by budget. Fortunately, outsourcing is a great way to shore up weaknesses in your organization’s operations, particularly for finding IT talent.

Cybersecurity is a massively critical consideration for modern businesses, and as a result, managing it is often given a considerable amount of time. However, recent developments suggest that this time can potentially be reduced by the use of “self-healing” security software. This may sound a little out there, but stay with us! We’ll explain.